PRIVACY POLICY
Selling Property Group

Effective Date: 12 January 2026

Selling Property Group (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to personal information collected through our website https://www.sellingpropertygroup.com.au, as well as through our real estate services, communications, and dealings with clients, buyers, sellers, landlords, tenants, contractors and other third parties.

1. What personal information we collect

The types of personal information we may collect include, but are not limited to:

  • Name
  • Residential, postal and property addresses
  • Email address
  • Telephone and mobile numbers
  • Identification information required for contracts or compliance purposes
  • Information relating to property transactions (including buying, selling, leasing or appraisals
  • Enquiry and correspondence details
  • Financial information necessary for transactions (where required)
  • Website usage information (see section 4).

We do not intentionally collect sensitive information unless required by law or with your consent.

2. How we collect personal information

We collect personal information in a number of ways, including when you:

  • Enquire via our website forms
  • Contact us by phone, email or SMS
  • Engage our services to sell, buy or lease a property
  • Attend open homes or inspections
  • Submit contracts, forms or identification documents
  • Interact with us via social media platforms
  • Subscribe to marketing or property alerts
  • Communicate with us through third-party platforms or service providers.

Where possible, we collect personal information directly from you. In some circumstances, we may collect information from third parties such as solicitors, conveyancers, lenders, property managers or publicly available sources.

3. Why we collect, use and disclose personal information

We collect, use and disclose personal information for purposes including:

  • Providing real estate services
  • Facilitating property sales, purchases and leasing transactions
  • Communicating with buyers, sellers, landlords and tenants
  • Managing enquiries, inspections and appraisals
  • Preparing contracts and complying with legal obligations
  • Marketing properties and services (where permitted)
  • Managing client relationships and records
  • Improving our services and website experience
  • Meeting regulatory, reporting and compliance requirements.

We will only use or disclose personal information for the purpose for which it was collected, or for a related purpose that you would reasonably expect, unless otherwise required or permitted by law.

4. Website and online data collection

When you visit our website, we may collect non-identifiable information such as:

  • Browser type and version
  • Operating system
  • Pages viewed and time spent on pages
  • Referring websites
  • IP address (in de-identified or aggregated form).

This information is used to analyse website traffic, improve functionality and enhance user experience. It does not identify you personally.

5. Disclosure of personal information to third parties

We may disclose personal information to third parties where necessary to provide our services, including:

  • Solicitors, conveyancers and legal advisers
  • Financial institutions and mortgage brokers
  • Property portals and marketing platforms
  • Contractors and service providers engaged on our behalf
  • IT, data storage and software providers
  • Regulatory authorities where required by law.

We take reasonable steps to ensure that third parties handle personal information in accordance with privacy laws and confidentiality obligations.

6. Overseas disclosure

Some of our service providers (such as cloud-based software, email platforms or marketing tools) may store data on servers located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure that appropriate safeguards are in place and that overseas recipients comply with Australian privacy standards or equivalent protections.

7. Access and correction of personal information

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate, out-of-date or incomplete information.

Requests for access or correction should be made in writing using the contact details below. We will respond within a reasonable timeframe.

We will not charge a fee for making a request, but may charge reasonable costs for providing access, where permitted by law.

8. Privacy complaints

If you believe that we have breached your privacy or mishandled your personal information, you may lodge a complaint with us using the contact details below. We will acknowledge your complaint and investigate it promptly. We aim to respond within a reasonable timeframe and take appropriate steps to resolve the issue.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes physical, electronic and administrative safeguards appropriate to the nature of the information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website. The most current version will apply to information collected from the date of publication.

11. Contact us

If you have any questions, requests or concerns about this Privacy Policy or how we handle personal information, please contact us:

Selling Property Group
📞 Phone: 0424 491 002
📧 Email: [email protected]
📬 Post:
Attn: Privacy Officer
Selling Property Group
PO Box 8816
Gold Coast Mail Centre QLD 9726